Frequently Asked Questions

FAQ - Frequently Asked Questions

Orders & Delivery

When will my order be shipped?

Orders are processed within 24 hours. The average delivery time is 5-7 working days (often faster!). You'll always receive a track & trace as soon as your order has shipped.

How long does delivery take?

Delivery time varies per product. The product page always shows a current estimate.

Please note: delays at carriers can occur. SibaBiba has no influence over this.

My order is delayed, what now?

This sometimes happens due to busy periods at parcel services. Check the track & trace or get in touch if you still haven't received anything 5 days after the expected delivery date.

I ordered several products but received only one parcel.

Some products are shipped from different warehouses, so your order may arrive in multiple parcels.

Payment

Which payment methods do you accept?

We accept, among others:

  • iDEAL
  • Credit card
  • PayPal
  • Bancontact
  • Apple Pay / Google Pay

Payment takes place during checkout.

My payment isn't working, what should I do?

Try again with a different method or contact us at info@sibabiba.com.

Returns & Right of Withdrawal

Can I return my order?

Yes, consumers have 14 days to withdraw from the order. After registering, you then have another 14 days to actually return the product.

For a full overview of returns & the right of withdrawal, please visit this page.

Products & Warranty

My product arrived damaged. What should I do?

Report damage within 48 hours of receipt by email, with photos of:

  • the product
  • the packaging
  • the shipping label

After this period we can no longer process a damage claim.

My product doesn't work (properly). Do I have a warranty?

Yes, we apply the manufacturer's warranty from the supplier. Send us photos or videos and your order number, and we'll look into it right away.

Are your products safe?

Yes, but correct use remains the customer's responsibility. Always read the instructions and safety guidelines (see our safety disclaimer).

Order information

I didn't receive a confirmation email. What now?

Check your spam folder. Still can't find anything? Send us your name and email address and we'll look it up.

Can I still change or cancel my order?

As long as the order hasn't been processed or shipped, cancellation is sometimes possible. Email us as soon as possible. After shipping, cancellation is only possible via return.

Address & delivery questions

I entered the wrong address, can you change it?

Only if the order hasn't been shipped yet. Is the parcel already on its way? Then we can no longer change the address.

My parcel is being returned to sender. What happens now?

When a parcel comes back due to an incorrect address or not being collected from a pickup point, we can:

  • resend it against new shipping costs, or
  • refund the purchase amount minus the original shipping costs.

About SibaBiba

Where can I reach you?

Email: info@sibabiba.com

Address: on request

Track & Trace

I don't see any updates in my track & trace. Is that normal?

Sometimes it takes a few days before updates become visible, especially for international shipments.

My track & trace says 'delivered', but I haven't received anything.

  • Check with your neighbours
  • Look by the letterbox, garden or shed
  • Check whether it was delivered to a pickup point

If you really haven't received the parcel, contact the carrier and us.